Author: 911

Your 911 street address
PO boxes and RD numbers delay call processing
What the problem is and what services you require
Your name
Your call back number
in case you get disconnected or 911 needs to contact you for further information
Directions and description of your home or building

You Will Be Asked the Following

In case of a Medical Emergency

Know the gender and age of the patient
You will be asked for the chief complaint (i.e. chest pain, choking, or seizure)
After initial information is received you will be asked additional questions such as where the pain is located? Or when a fall took place ?
Often times you will be asked about the patients medical history and asked to provide a list of medications for the ambulance

These types of questions help the dispatcher gain a thorough understanding of the situ-ation so that the proper units can be sent to assist you

Location…..

You may be asked to provide directions to your home or the location of the call, especially if you happen to be in a rural area. At this time the dispatcher may ask you for the color of the building or house, common places that may be near, what vehicles are parked in the driveway, or any other type of information that may help distinguish your location. This will allow help to get there in a reasonable amount of time without creat- ing further delays in arrival.

Calling 911 can be a very frightening experience. The trained Dispatchers at Armstrong County 911 understand the urgency of your call. Understanding what types of questions you will be asked and what information is necessary, increases the efficiency of getting the proper emergency responders dispatched. Although it may seem you are being asked to provide an overwhelming amount of information, doing so enables the dispatcher to determine the proper instructions that should be provided, which could very well be life-saving. You may think the dispatcher is delaying by asking questions, but most likely another dispatcher is already talking to the emergency responders.

Armstrong County
131 Armsdale Rd
Kittanning, PA 16201

Visit our website at www.armcodps.com

This brochure is provided to you as a courtesy from your friends at Armstrong County 911

Ronald D. Baustert
911 Coordinator
724.548.3225

Armstrong County

What to Expect When you call 911